Return and Refund Policy
Thanks for purchasing our products at Oldreammedical.com.
If you are not entirely satisfied with your purchase, we’re here to help!
30-Day Money-back and Return Policy
At Oldream Medical we take pride in the high quality of all our products. If you are not completely satisfied with your purchase, we offer refunds and exchanges for the purchase price within 30 days of receipt.
Items must be returned unused, undamaged and unopened in their original product packaging for a full refund.
Please note you are responsible for all return shipping costs unless the item is damaged or faulty.
For your return to be accepted you must meet the following return terms and conditions:
- Contact our sales and we will give you the return instructions such as delivery address and invoice value. Return will not be accepted if not following our instructions.
- To be eligible for a return, your item must be unused, unopened and in the same condition that you received it with all original tags.
- You MUST return the main unit in the ORIGINAL PRODUCT PACKAGING with the COMPLETE CONTENTS.
- Use a traceable form of shipping such as a tracking number.
- It is essential that your return is accompanied by either the purchase receipt or other proof of the date of original purchase.
If you have any questions concerning the money-back guarantee, please call us or email us ([email protected]).
Once we have received your returned item or items, we will credit your refund back to PayPal or your bank account. Please note that if you still have not received your refund in 14 working days, please contact us and our customer service team will be happy to assist you with any inquiries regarding your refund.
Receive the Replacement or Refund
OldreamMedical.com will arrange for reshipment or refund within 1-3 business days of receiving your returned items.
Please note that the returned item must be with its original packing and accessories. Use the shipping address provided by OldreamMedical.com.
Note: Please provide a tracking number for return shipments. OldreamMedical.com will not take any responsibility for lost or missing return shipments.